Terms & Conditions

SIZE CHART

MEXICO S M L XL
US 4 6 8 10
UK 8 10 12 14
EU 38 40 42 44
JAPAN 7 9 11 13
WAIST 26-28 28-30 30-32 32-34
LOW WAIST 34-36 36-38 38-40 40-42
HIPS 36-38 38-40 40-42 42-44
BUST 32-34 34-36 36-38 38-40

 

PRODUCT CHARACTERISTICS

THE CHARACTERISTICS OF THE PRODUCTS AVAILABLE FOR SALE ON THE CARLAFERNANDEZ.COM WEBSITE ARE DESCRIBED ON THE PRODUCT’S PAGE. SOME MODELS ARE AVAILABLE IN DIFFERENT COLORS; IT IS IMPORTANT TO NOTE THAT THE COLOR THAT APPEARS ON A SCREEN MAY VARY FROM THE PRODUCT’S REAL COLOR.

MANY OF OUR PRODUCTS ARE MANUFACTURED AND DYED THROUGH ARTISANAL METHODS. MINIMAL VARIATIONS OF COLOR AND DESIGN MAY EXIST IN HANDMADE PIECES.

PRODUCT AVAILABILITY

PRODUCTS THAT ARE ON SALE ON THE SITE CARLAFERNANDEZ.COM , ARE AVAILABLE FOR SALE AS LONG AS THE PRODUCT HAS THE OPTION TO BE PURCHASED. MOST OF OUR PIECES WILL BE READY TO SHIP AFTER AN ORDER IS PROCESSED. HOWEVER, SOME OTHERS, ARE MADE TO ORDER DUE TO THE ELABORATE PROCESS OF PRODUCTION THEY ENTAIL. FOR THOSE ORDERS, PLEASE ALLOW AN ADDITIONAL 7 TO 15 DAYS FOR PRODUCT TO BE READY.

IF THERE IS A CHANGE IN AVAILABILITY AFTER THE CUSTOMER MAKES A PURCHASE, THE CUSTOMER WILL BE REFUNDEN THE TOTAL AMOUNT WITHIN 30 DAYS.

PRICES AND RESALE PROHIBITION

PRICES ON THIS PAGE ARE IN US DOLLARS. PRICES ON THE MEXICAN STORE INCLUDE VALUE ADDED TAX (IVA); PRICES IN THE INTERNATIONAL STORE DO NOT INCLUDE APPLICABLE IMPORT TAXES. CARLA FERNÁNDEZ® RESERVES THE RIGHT TO CHANGE THE PRICES DISPLAYED ON THIS SITE AT ANY TIME AND WITHOUT THE OBLIGATION TO GIVE NOTICE TO USERS.

 

CLIENTS MAY NOT PURCHASE ANY PRODUCTS ON THE CARLAFERNANDEZ.COM WITH THE INTENT OF RESALE BY THEMSELVES OR ANY OTHERS.

 

CARLA FERNÁNDEZ® RESERVES THE RIGHT TO ACCEPT OR DECLINE A PURCHASE ORDER EVEN AFTER RECEIVING THE CORRESPONDING PURCHASE ORDER. IF AN ORDER IS DECLINED AFTER PAYMENT IS RECEIVED BY CARLA FERNÁNDEZ®, THE CLIENT WILL BE REIMBURSED FOR THE FULL AMOUNT OF THE PURCHASE.

forms of payment

THE CARLAFERNANDEZ.COM WEBSITE ACCEPTS THE FOLLOWING FORMS OF PAYMENT: AMERICAN EXPRESS®, MASTERCARD®, VISA®, DISCOVER® and PAYPAL®

ORDER CANCELLATION

OUR CLIENTS CAN CANCEL OR MODIFY THEIR ORDERS WITHIN 24 HOURS OF THEIR PURCHASE BY CONTACTING

INFO@CARLAFERNANDEZ.COM

 

RECEPTION OF PRODUCTS

IF A CLIENT RECEIVES AN ORDER FROM THE SITE CARLAFERNANDEZ.COM SITE IN BAD CONDITIONS, THE CLIENT CAN MAKE A CLIAM BY CONTACTING INFO@CARLAFERNADNEZ.COM WITHIN THE FIRST 48 HOURS OF RECEIVING AN ORDER. TO MAKE THIS CLAIM, THE CUSTOMER HAS TO SEND CARLA FERNÁNDEZ® DETAILED INFORMATION ON THE CONDITIONS IN WHICH THE PRODUCT WAS RECEIVED AS WELL AS THE CONDITIONS OF THE PACKAGING IN WHICH IT WAS RECEIVED. CARLA FERNÁNDEZ® WILL INVESTIGATE THE ISSUE THROUGH OUR LOGISTICS SUPPLIER AND WILL DETERMINE AN

APPROPRIATE COURSE OF ACTION.

COUNTRIES WHERE WE SHIP

CARLA FERNÁNDEZ® IS CURRENTLY SHIPPING TO THE FOLLOWING COUNTRIES:

AUSTRALIA FRANCE NEW ZELAND
AUSTRIA GERMANy NICARAGUA
BELGIUM GREECE PANAMÁ
BRAZIL GUATEMALA PARAGUAY
BULGARIA HONDURAS PERU
CANADA HONG KONG PORTUGAL
CHILE HUNGARY SINGAPOUR
COLOMBIA INDONESIA SOUTH KOREA
COSTA RICA IRELAND SPAIN
CROATIA ITALY UAE
DENMARK JAPAN UNITED KINGDOM
ECUADOR MEXICO UNITED STATES
FINLAND NETHERLANDS URUGUAY

If you don’t see your country on the list, please inquire at sales@carlafernandez.com

SHIPPING INFO AND COSTS

CARLA FERNÁNDEZ® USES AN EXTERNAL SERVICE FOR ALL DOMESTIC AND INTERNATIONAL SHIPPING. COST OF SHIPPING, AS WELL AS APPLICABLE TAXES, WILL BE CALCULATED BEFORE FINAL PAYMENT. IMPORT TAX CALCULATIONS ARE BASED ON THE TYPYCAL RATE CHARGED BY EACH COUNTRY FOR TEXTILE PRODUCTS.

DELIVERY PERIODS

CARLA FERNANDEZ REQUIRES BETWEEN 1 AND 2 BUSINESS DAYS TO PROCESS AN ORDER. MOST OF OUR PIECES WEILL BE READY TO SHIP AFTER AN ORDER IS PROCESSED. HOWEVER, SOME OTHERS, ARE MADE TO ORDER DUE TO THE ELABORATE PROCESS OF PRODUCTION THEY ENTAIL. FOR THOSE ORDERS, PLEASE ALLOW AN ADDITIONAL 7 TO 15 DAYS FOR PRODUCT TO BE READY.

DOMESTIC SHIPPING

DELIVERY TIME FOR PACKAGES WITHIN MEXICO WILL BE BETWEEN 6-8 BUSINESS DAYS STARTING THE DAY THE ORDER IS PROCESSED.

INTERNATIONAL SHIPPING

ESTIMATED DELIVERY TIME FOR PACKAGES WEIGHING LESS THAN 10 KG IS 4 TO 5 BUSINESS DAYS STARTING THE DAY THE ORDER IS PROCESSED. FOR PACKAGES WEIGHING BETWEEN 10 AND 30 KG, DELIVERY PERIOD IS BETWEEN 6 AND 8 DAYS STARTING THE DAY THE ORDER IS PROCESSED.

DELIVERY PERIODS DO NOT CONSIDER THE NUMBER OF DAYS A PACKAGE MAY BE DELAYED IN CUSTOMS.

CARLA FERNÁNDEZ® IS NOT RESPONSIBLE FOR DELAYS HAVING TO DO WITH CLIMATE, AIRPORT DELAYS, CUSTOMS DELAYS, OR PROBLEMS OF “FORCE MAJEUR”

SHIPPING ADDRESS

IT IS THE CLIENT’S RESPNSIBILITY TO VERIFY THAT INFORMATION PROVIDED IN THE CARLAFERNANDEZ.COM SITE REGARDING SHIPPING ADDRESS, IS CORRECT. CARLA FERNÁNDEZ® WILL NOT BE RESPONSIBLE FOR ANY DELAYS OR PROBLEMS DERIVED FROM MISTAKES IN THE CLIENT’S SHIPPING ADDRESS.

OWNERSHIP RETENTION

ALL PRODUCTS PURCHASED ON THE CARLAFERNANDEZ.COM SITE WILL REMAIN PROPERTY OF CARLA FERNÁNDEZ® UNTIL PAYMENT IN FULL IS RECEIVED BY CARLA FERNÁNDEZ®.

 

RETURNS AND EXCHANGES

CARLA FERNÁNDEZ® DOES NOT ACCEPT RETURNS. WE DO, HOWEVER, ACCEPT EXCHANGES. ANY CHANGES HAVE TO BE PROCESSED WITHIN THE FIRST 30 DAYS AFTER THE DATE OF PURCHASE. THE CLIENT WILL BE RESPONSIBLE FOR ALL SHIPMENTS INVOLVED IN THE PROCESS OF EXCHANING A PRODUCT. CARLA FERNÁNDEZ® WILL ONLY ACCEPT EXCHANGES ON PRODUCTS THAT ARE IN THE SAME CONDITIONS IN WHICH THEY WERE SENT TO THE CLIENT. CARLA FERNÁNDEZ® WILL NOT ACCEPT CHANGES ON ARTICLES THAT HAVE BEEN USED OR ARE DAMAGED.

 

THE EXCHANGE PROCESS CAN BE STARTED BY CONTACTING US THROUGH THE FOLLOWING EMAIL INFO@CARLAFERNANDEZ.COM

 

REPAIRS

CARLA FERNÁNDEZ® OFFERS A REPAIR SERVICE FOR ANY CARLA FERNÁNDEZ® PRODUCT. IN ORDER FOR US TO REPAIR A PRODUCT, IT MUST BE SENT TO THE FOLLOWING ADDRESS:

CARLA FERNÁNDEZ

Isabel La Católica 30

Colonia Centro Histórico

CDMX  C.P. 06000

PERSONAL INFORMATION

ANY INFORMATION ON THE USES AND PROPER PROTECTION OF PERSONAL DATA CAN BE FOUND IN OUR PROVACY POLICY AVAILABLE THROUGH THE CARLAFERNANDEZ.COM SITE.

SEVERABILITY OF CLAUSES

IF ANY OF THE TERMS AND CONDITIONS LISTED IN THIS DOCUMENT ARE UNENFORCABLE,ALL OTHER CLAUSES WILL REMAIN VALID.

APPLICABLE LAW

THIS WEBSITE OPERATES UNDER THE ELECTRONIC COMMERCE LAW OF THE UNITED STATES OF MEXICO.

LEGAL NOTICE,ERRORS AND INACCURACIES

THE OBJECT OF THE CARLAFERNANDEZ.COM SITE IS TO PROVIDE CUSTOMERS WITH THE MOST ACCURATE INFORMATION POSSIBLE. HOWEVER, THIS SITE MAY CONTAIN ERRORS OR OMISSIONS, SOME OF WHICH MAY BE RELATED TO PRICING AND/OR AVAILABILITY OF PRODUCTS. IF THERE WERE AN ERROR OR INACCURACY IN THE INFORMATION PROVIDED ON THE SITE, CARLA FERNÁNDEZ® RESERVES THE RIGHT TO CORRECT IT, EVEN AFTER AN ORDER HAS BEEN PLACED AND RECEIVED.

CONTACT US

FOR ANY ADITIONAL ASISTANCE REGARDING OUR WEBSITE, OUR ONLINE SHOP OR YOUR PURCHASE, PLEASE CONTACT US AT INFO@CARLAFERNANDEZ.COM

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